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Support · Roadside · Syria

Roadside Help While Driving in Syria

If something goes wrong on the road with your Auris rental in Damascus or elsewhere in Syria, here is exactly what to do — and how to reach the team fast.

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How Auris roadside support works

Auris coordinates road assistance for its rental cars through the team on WhatsApp and by phone. When you contact us, share your location, the car, and what happened — the team guides you on the next step and arranges help where possible. We do not promise a fixed response time, because it depends on your location and the situation, so the honest fastest route is always to contact the team immediately.

What to do, step by step

1

Move to a safe spot if you can, switch on hazard lights, and stay with the vehicle.

2

If anyone is hurt or there is danger, call the emergency numbers below first.

3

Message or call the Auris team with your location, the car, and a short description.

4

Send a photo or your live location on WhatsApp so the team understands the situation.

5

Follow the team's guidance and keep your rental documents to hand.

Numbers to keep handy

Official Syrian emergency services plus the Auris Syria line. Save them before you set off.

Common situations

Breakdown or warning light

Stop somewhere safe, do not keep driving on a serious warning light, and contact the team with the car details and what you see on the dashboard.

Flat tyre

Pull over safely. If you are not comfortable changing it, contact the team rather than risking a roadside change in traffic.

Minor accident

Make sure everyone is safe, take photos of the scene and the other vehicle, and contact the police on 112 and the Auris team before moving the car if required.

Locked out or lost key

Do not force anything. Contact the team with your location and they will advise on the next step.

Roadside help — questions

What should I do first if my Auris car breaks down in Syria?

Move to a safe spot, switch on hazard lights, and stay with the car. If anyone is hurt or in danger, call the emergency numbers first, then contact the Auris team on WhatsApp with your location and the car details.

How do I reach Auris for roadside help?

Contact the Auris Syria team on WhatsApp at +963 998 529 705. Share your live location, the car, and a short description so they can guide you and arrange help where possible.

Does Auris guarantee a roadside response time?

No. Response depends on your location and the situation, so Auris does not promise a fixed time. The fastest route is always to contact the team immediately.

What are the emergency numbers in Syria?

Ambulance 110, fire service 113, traffic police 115, and police 112. Keep these saved alongside the Auris Syria line before you drive.

What if I have a minor accident in a rental car?

Make sure everyone is safe, photograph the scene and the other vehicle, call the police on 112 if needed, and contact the Auris team before moving the car if that is required.

Should I try to change a flat tyre myself?

Only if you can do it safely and away from traffic. If you are unsure, contact the Auris team rather than risking a roadside change in a busy or unfamiliar area.

Helpful guides for renting a car in Syria and Damascus

Rent a Car in Syria with Support: Why Roadside Help MattersDriving in Damascus: Parking, Traffic, Fuel, and NavigationIs It Safe to Rent a Car in Damascus? An Honest AnswerWhat Documents Do You Need to Rent a Car in Syria?

Related pages

Support & FAQ Driving in Syria guide Private driver Damascus Rental conditions Car rental Damascus Browse the fleet

On the road and need help now?

Message the Auris Syria team with your location and the car — they will guide you through the next step.

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